We back our global mobility systems with concrete response SLA response grids and dedicated technical managers.
| Priority Level | Definition / Impact Statement | Target Response SLA | Available Subscription Tiers |
|---|---|---|---|
| Priority 1 (Critical) | Active geofence tracker outage or API Gateway blocking executive entry logs | < 1 Hour | Enterprise / Custom Premium Support |
| Priority 2 (High) | Textract async OCR document parser failure or latency degradation >2 seconds | < 4 Hours | Professional / Enterprise |
| Priority 3 (Medium) | Logistics dashboard export bugs or split payroll configuration questions | < 12 Hours | Starter / Professional / Enterprise |
| Priority 4 (Low) | Model translation feedback or new destination country regulatory rules check | < 24 Hours | All Subscription Tiers |
Enterprise clients are assigned a dedicated Technical Account Manager (TAM) to lead deployment configuration audits, coordinate API payroll mappings, and handle P1 issues.
We train your HR mobility staff on active learning loop controls. Operators learn to review documents, confirm translations, and update geofence parameters.